Contact Us

Need a hand with your Puntr account, a Flex entry, or something on the site that doesn’t look right? This page is the right place to reach out. Whether you’re a new visitor with a quick question or a registered player dealing with payments, verification, or contest settlement, our support team can help point you in the right direction.

If your question is about rules, eligibility, or general platform use, you may also want to check the information available across the site (including the terms and help sections linked in the footer).

How to reach us

Puntr support is available through the contact options on our website. The channels you see may vary depending on what’s currently offered in your region and what you’re trying to do (for example, account verification vs. general questions).

When in doubt, email is the best starting point for most requests.

Email support for account and payment questions

Email is ideal when you need a written record or your request involves details that may require review, such as:

Account access and profile updates Deposit and withdrawal questions (including Visa and MasterCard) Verification and document follow-up Contest entry reviews and settlement questions Technical issues that may need screenshots or device details

You can reach the team at support@puntr.us.

Live chat (when available)

If live chat is available on the site, it can be a convenient option for quick, straightforward questions - like navigating the lobby, understanding a contest requirement, or confirming where to find a setting in your account.

If your issue is more complex (verification, payments, or disputes), you may be asked to continue by email so everything can be handled securely and clearly.

Contact form (if shown on the site)

In some areas of the site, you may see a contact form that lets you send a message directly through Puntr. This can be helpful if you prefer not to open your email app or you’re reaching out from a shared device.

If you use the form, try to include the same key details you would send by email so the team can assist without extra back-and-forth.

What to include so we can assist faster

To help us look up the right account and understand the issue, you may be asked for a few basic details, such as your name, registered email address, username, and a short description of what’s happening. If something isn’t working, sharing the device type and browser (and a screenshot, if possible) can also help.

If your question relates to a specific entry or transaction, include any relevant reference details shown in your account history.

Reach out anytime you need a hand

If something’s unclear or you’re stuck, don’t hesitate to contact Puntr using the options available on the site. We’ll review your message and help you get back to using the platform with confidence.